Banks apply their own transfer fees. Bank commission charges may be deducted when processing withdrawals.

If you deposited funds into your Twinsbet account using multiple payment methods, withdrawals will be processed using the same methods and in the same amounts. This is done to ensure your security and to prevent fraud and money laundering.

Deposits may only be made from financial sources that belong to you and only into your personal Twinsbet account. If a deposit is made by a third party, the funds will be returned to the sender.

When using a payment card for the first time, you will be required to submit photos of the card showing the cardholder's name, the first and last 4 digits of the card number, and the expiry date.

The first card deposit is verified manually. Verification may take up to 24 hours. Thank you for your patience.

At this time, we are unable to transfer winnings to non-bank Mastercard cards (e.g. Wise, Paysafe, N26, Monzo, etc.).

Where necessary, we may request documents confirming your payment in order to verify that deposits were made from your personal financial sources.